We Help You With
We Help You With
O2
02 help centre
ring o2 from mobile
02 help line
how to get in touch with o2
o2 hotline uk
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o2 upgrade
02 help
02 upgrade
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02 call centre
02 contract upgrade
02 enquiries
02 from phone
02 help desk
02 help online
02 phone contract upgrade
02 phone upgrade
02 speak to advisor
02 speak to an advisor
02 talk to someone
02 update
02 updates
02 upgrade anytime
02 upgrade check
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02 upgrade my phone
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Three
Three Help Centre
Ring Three from Mobile
Three Help Line
How to Get in Touch with Three
Three Hotline UK
Speak to Someone at Three
Talk to Three
Three Upgrade
Three Help
Three Upgrade Deals
Call Three
Calling Three
Check Three Upgrade
How Can I Get in Touch with Three
How Do I Talk to Someone at Three
How to Ring Three
Three Contacts
Three Enquiries from Mobile
Speak to Three
Three Call Centre
Three Contract Upgrade
Three Enquiries
Three from Phone
Three Help Desk
Three Help Online
Three Phone Contract Upgrade
Three Phone Upgrade
Three Speak to Advisor
Three Speak to an Advisor
Three Talk to Someone
Three Update
Three Mobile Network Support
Three Customer Care
Three SIM Upgrade Options
Three Updates
Three Upgrade Anytime
Three Upgrade Check
Three Upgrade Checker
Three Upgrade Deals
Three Upgrade My Phone
Three Upgrades
Call Three for Upgrade
Call Three from Phone
Call Three from Your Phone
Calling Three
Calling Three from Your Phone
Can I Speak to Someone at Three
Check Three Upgrade
Customer Service Three
Dial Three
Get in Touch with Three
How Can I Speak to Someone at Three
How Do I Call Three
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How Do I Phone Three from My Mobile
How Do I Ring Three
How Do I Speak to Someone at Three
How Do I Upgrade My Three Phone
How Do You Call Three
How Do You Phone Three
How Do You Ring Three
How to Call Three
How to Get in Touch with Three
How to Speak to Three
How to Upgrade Three Phone
My Three Upgrade
Numbers for Three
Three Account Upgrade
Three Check When Upgrade Due
Three Contract Upgrade
Three Enquiries
Three from My Phone
Three Helpdesk
Three Mobile Upgrade
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Three Speak to a Human
Three Speak to a Person
Three Talk to Someone
Three Upgrade Checker
Three Upgrade Contract
Three Upgrade Line
Three Upgrades
Phone Three from Phone
Phone Three for Upgrade
Vodafone
Vodafone help centre
ring Vodafone from mobile
Vodafone help line
how to get in touch with Vodafone
Vodafone hotline UK
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Tesco
Tesco Help Centre
Ring Tesco from Mobile
Tesco Help Line
How to Get in Touch with Tesco
Tesco Hotline UK
Speak to Someone at Tesco
Talk to Tesco
Tesco Upgrade
Tesco Help
Tesco Upgrade Deals
Call Tesco
Calling Tesco
Check Tesco Upgrade
How Can I Get in Touch with Tesco
How Do I Talk to Someone at Tesco
How to Ring Tesco
Tesco Contacts
Tesco Enquiries from Mobile
Speak to Tesco
Tesco Call Centre
Tesco Contract Upgrade
Tesco Enquiries
Tesco from Phone
Tesco Help Desk
Tesco Help Online
Tesco Phone Contract Upgrade
Tesco Phone Upgrade
Tesco Speak to Advisor
Tesco Speak to an Advisor
Tesco Talk to Someone
Tesco Update
Tesco Updates
Tesco Upgrade Anytime
Tesco Upgrade Check
Tesco Upgrade Checker
Tesco Upgrade My Phone
Tesco Upgrades
Call Tesco for Upgrade
Call Tesco from Phone
Call Tesco from Your Phone
Calling Tesco from Your Phone
Can I Speak to Someone at Tesco
Check Tesco Upgrade
Customer Service Tesco
Dial Tesco
Get in Touch with Tesco
How Can I Speak to Someone at Tesco
How Do I Call Tesco
How Do I Get in Touch with Tesco
How Do I Phone Tesco from My Mobile
How Do I Ring Tesco
How Do I Speak to Someone at Tesco
How Do I Upgrade My Tesco Phone
How Do You Call Tesco
How Do You Phone Tesco
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How to Call Tesco
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My Tesco Upgrade
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EE
EE help centre
ring EE from mobile
EE help line
how to get in touch with EE
EE hotline UK
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EE upgrade
EE help
EE upgrade
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Sky
Sky help centre
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Sky hotline UK
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Sky upgrade
Sky help
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Roger
Roger help centre
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Roger help line
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Roger hotline UK
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Bell
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Telus
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Telus upgrade
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Frequently Ask Questions
What happens with my existing number ?
Wanting to keep your current number?
If you want to keep your current number when you change network provider, then a PAC (Porting Authorisation Code) will let you do this.
This won’t work if you’re staying with the existing network provider. Instead, you’ll need to select an upgrade deal with that provider.
Wanting to cancel your number?
A STAC (service termination authorisation code) lets you disconnect and cancel your current number when you change network provider.
You can enter a PAC/STAC code when you’re ordering, or port your number at a later date. Just contact your new provider with the PAC and they’ll do the rest for you. If your number has not ported within 2 working days of receiving your order, your new network provider will be able to help.
Please note: Once you have received your PAC/STAC code, this will be valid for just 30 days. It’s important to use the code within this time period as you’ll continue to be billed on the existing contract. But if you do forget and your PAC/STAC expires, you can simply request a new one from the network!
Where is my order ?
We know how exciting it is getting a new phone, which is why we aim to deliver your new device the following day through DPD.
Once you’ve been notified that your order has been dispatched, you’ll receive a tracking number through email and SMS, and this will be live by the latest 11am on the morning of your delivery day, where you’ll be provided with an hour time slot.
We’ll keep in touch through email and text, plus you can keep an eye on your order through your ‘My Account’ section. If you’re a new customer, don’t forget to use the same email address as your order!
Unfortunately, the below postcodes are not eligible for next day delivery, so you’ll have to wait a little longer with an estimated delivery time of 2-3 working days.
Do you offer Trade-In ?
We do indeed!
Our trade-in partner is MTR Group LTD (Also known as Fonewizard). They can accept any fully functioning or damaged handsets (excluding liquid damage), as long as the description you provide matches the handset you’re trading in.
If it doesn’t match, you’ll receive an email with an updated quote for your device that you’ll be able to accept or decline. If you decline, your device will simply be returned to you.
To trade in, simply add it to the basket at checkout when placing your order, but if you suddenly decide you don’t want to part ways with your old phone, there’s no need to worry, you aren’t tied into anything. A trade-in quote is separate from your contract and won’t affect your order with us.
If you requested a trade-in pack when you ordered but not received it, please contact MTR directly to request a new one.
What is the warranty on my new phone ?
Brand new Apple handsets have a 24-month warranty with the first 12 months being with Apple and the second 12 months with us.
For the second 12 months, we’ll need a diagnostics report from Apple confirming the fault with the device. Please speak to Apple directly to receive this, and then send the report over to us.
The warranty repair process can take around 4-6 weeks from the device being sent to the repair centre. Before sending it, please make sure accessories, PIN locks, passcodes and any Find My iPhone settings have been removed.
As for other manufacturers, the warranty is with them and covers the full 24-months if any mechanical/electrical faults occur.
How can I return my handset ?
To cancel your contract, your handset will need to be free from any damage, and in a resaleable condition. The device will need to be reset to factory settings, with PIN locks, passcodes and any Find My iPhone settings removed. Then all you need to do is pop the device in the box along with any accessories it came with. This can take up to 5-7 working days to complete your cancellation.
Once your cancellation has been completed and contract disconnected by the network provider, you’ll be refunded for any upfront payments within 3-5 working days from receipt of your return email.
What if I'm not in for my delivery ?
Plans change, we understand. If you’re not going to be in, you can upgrade your delivery slot on DPD’s website using your tracking number. You can’t specify a time of delivery, but you can change the day.
And whether you just popped out or didn’t hear the door knock, DPD will reattempt any missed deliveries the next working day. If you miss the 2nd delivery attempt.